Our Providers’ Top Tips for a Successful Virtual Visit

Apr 29, 2020 | COVID-19, Featured, Healthy Living, Service

Just scheduled your first Virtual Visit? Here are some tips and tricks to get the most out of your appointment.

We want to ensure you receive quality care, even from your home. These are our providers’ top tips to ensure a seamless visit.

Setting up

  • In order to allow clear communication, make sure you find a quiet, private place to hold your Virtual Visit. Once you have your quiet place, make sure there is enough light so your provider can easily see your face. Having your back to a brightly-lit window or lamp can sometimes make it very hard to see someone on a video call. Instead, try facing a window or other light source. If there is a TV in the room, please make sure it is turned off so your provider can hear you easily.
  • When using a computer or laptop, make sure you can see yourself in the self-view feature. We encourage you to sit at a table where your computer or laptop can be placed at eye level. This will make it easy for your provider to see you clearly.
  • When using a phone, try to hold it at arm’s length away from your face and keep the phone at eye level. If you can, try to find something to prop or hold up your phone so you don’t have to worry about holding or repositioning it during the call.
  • If you happen to lose connection during your visit, no worries! Simply leave the video room and attempt to log back in. If you cannot reconnect, someone from the AFM office will call you and walk you through next steps.

During your visit

In order to obtain your vital signs (e.g. temperature, heart rate, and blood pressure), you may be asked by your provider to measure these yourself, or with help from someone nearby. Your healthcare provider will walk you through how to take these measurements during your call, but if you’d like to prepare in advance, watch these video tutorials:

If you don’t have the resources to take your vitals, no problem. You can still see your provider via Virtual Visit. If additional vitals, other lab work, or additional tests are requested, you may be asked to stop by one of our clinics. For more information about your Virtual Visit, please visit our Virtual Visits page or call (970) 485-6234.

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